Delivery and returns
Last updated 17 October 2026
Your measurements choose your size, so your order should fit from the first wear. If anything is not right, our exchange policy makes it simple to put it right.
Delivery options
| Option | Timing | Fee |
|---|---|---|
| Nairobi same-day delivery | Bolt or Uber courier. Order by 2 pm for delivery the same day. | KES 350 |
| Countrywide courier | Delivered to your town in 1 to 3 working days. | KES 600 |
| Collect in store | Ready for collection in Nairobi, usually within 24 hours. | Free |
We send you a message when your order leaves the store, with the rider's or courier's details. You can check on your order at any time with your order number on the Track your order page.
Paying for your order
- Pay with M-Pesa when you order, or order on WhatsApp and we send a payment request.
- Pay on delivery: pay by M-Pesa or cash when your order arrives, or when you collect it in store. We confirm every pay-on-delivery order on WhatsApp before it is sent.
Exchanges
- You can exchange unworn items, with their tags attached, within 14 days of delivery or collection.
- Exchange in store, or message us on WhatsApp to arrange a courier collection.
- Exchanges for a different size are free when we recommended your size from your measurements.
Returns and refunds
- If an item arrives faulty or is not what you ordered, we refund it in full, including delivery.
- Refunds go back to the original payment method, usually within 5 working days.
- For hygiene reasons, underwear and swimwear can be returned only if faulty.
- Bespoke garments are made for you alone. We adjust them until they fit as agreed.
Nothing in this policy affects your rights under the Consumer Protection Act, 2012.
Need help?
Contact us, call +254 795 878 454, or message us on WhatsApp.